Delivery Information

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and offer you a choice of either a replacement item, a refund for the item or a refund for the total order, using the original method of payment.

2. Delivery Location

We ship worldwide, If you are ordering from outside of our delivery zones, please contact us at info@canadiansugargliders.com so that we can make the necessary arrangements.

3. Delivery Time

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Delivery times are quoted directly from Canada Post and we have no control over how fast or slow they move your packages, nor do we have any more information on your tracking then is posted on their website. Unless there are exceptional circumstances, we make every effort to fulfill your order within [3- 10] business days of the date of your order, with 1-3 being most typical. Business days mean Monday to Friday, except holidays. Please note we do not ship on [Saturdays, Sundays]. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Special Delivery Instructions

If you have special requirements, please include them in the comments section during checkout, or contact us at info@canadiansugargliders.com.

5. Shipping Costs

Shipping costs are based on size of package, the weight of your order, the location and the delivery method. The prices quoted are coming directly from Canada Post as our shipping is tied into their system. We do not determine your shipping prices, Canada Post's online system does. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed based on your location and your items chosen. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

6. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at info@canadiansugargliders.com.

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at info@canadiansugargliders.com